Delivery

Unfortunately, due to strike action in the next few months by Royal Mail and Parcelforce we anticipate possible delays in the delivery of some orders.

If you have an order for a special occasion or need your order urgently, we’d encourage you to place your order in advance! Once your order is dispatched, we’d recommend to keep an eye on your tracking to be kept informed of delivery delays.

If you have any queries in regards to the delivery of your order, please contact us on Live Chat, email us on  [email protected] or call us on +12092335202

Larger furniture and sofa deliveries will not be affected as these are sent with our dedicated furniture courier.

 

Each item has its own delivery information displayed on a block on the product page. Here’s an overview too –

Standard or Large Parcel – 2 – 4 working days

For smaller homewares and accessories, your order will be delivered by Parcelforce or Royal Mail at a cost of $5.50 for a Standard Parcel or $15 for a Large Parcel. If you live in the Scottish Highlands or Islands, this will cost $15 for a Standard Parcel and $25 for a Large Parcel. We use a trackable service and delivery usually takes around 2 – 4 working days. Our couriers count Monday – Friday as the standard working days (with exception to any Bank Holidays).

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message and/or email from the carrier with your tracking details.

Express Delivery – 1 – 2 working days – for orders placed before 1pm

For smaller homewares and accessories, your order will be delivered by Parcelforce or Royal Mail at a cost of $7.50. We use a trackable service, and your order will be delivered within 1 – 2 working days. Our couriers count Monday – Friday as the standard working days (with exception to any Bank Holidays.)

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message and/or email from the carrier with your tracking details.

Currently we’re not able to offer this service to customers living in the Scottish Highlands or Islands.

 

Saturday Delivery- for order placed before 1pm on the Friday prior

Offered only for items available on a Standard parcel, your order will be delivered by Parcelforce courier at a cost of $15. We use a trackable service, and your order will be delivered the next calendar Saturday.

As soon as your order has been dispatched, you’ll be notified via email as well as receiving a text message from the carrier with your tracking details.

Currently we’re not able to offer this service to customers living in the Scottish Highlands or Islands.

 

Click and Collect from our Altrincham showroom

Click and Collect orders will be ready for collection from our Altrincham showroom the following day, after 12 midday. We are open Monday to Saturday from 10am to 5pm for order collections.

If you have placed your order after 2pm on a Friday, please note your order will be ready to collect after 12 midday on the following Monday. No delivery charges are applied for this service.

Please ensure you have your order number ready to quote upon collection along with a form of ID, this can be a driving licence, passport, bank card or utility bill.

It is the customers responsibility to check that the item will fit in the car before placing the order.

Swyft Sofas

If you’ve ordered a Swyft sofa, your order will be delivered by Panther, free of charge! As soon as your order leaves us, you’ll receive an email from us along with your tracking number via email and text message. You can then live track your delivery to your front door!

Your order will be delivered in boxes – super easy to assemble! No tools required, just a single pair of hands!

 

Other useful delivery information

 

Scottish Highlands and Islands

The Scottish Highlands are classed as areas with the following postcodes, HS, IV, KA, KW, PA, PH and ZE, excluding postcodes that can’t be accessed by road.

The Islands are the Scottish Islands, Isle of Man, postcode beginning with IM, the Isles of Scilly, postcode beginning with TR and the Isle of Wight, postcode beginning with PO.

 

Packaging

We’d recommend keeping hold of any packaging until you’re sure you’ve fallen in love with your new furniture as if you change your mind, we’ll ask you to return the items in their original condition and packaging.

We may deliver your order in reused cardboard packaging which can then in turn be recycled. The packing chips we use to ensure your order reaches you in the best condition are also biodegradable and can be disposed of alongside your usual recycling or composted.

Multiple items in one order

For orders of multiple items, they may be shipped separately according to size – if this is the case, you’ll receive multiple tracking numbers from our courier. You will only be charged one delivery charge, even if your order is dispatched separately.

 

Returns and refunds

 

We hope you’ll love your order but if not, just contact us here or call us on +12092335202

Each item has its own returns information displayed on a block on the product page. Here’s an overview too –

 

Small homewares or accessories delivered with Parcelforce or Royal Mail – 60 days returns

For return of any smaller homewares or accessories, we offer a 60 day returns period. We can help you with a pre-paid Parcelforce label, at a cost of $7.50 per box, or arrange a Parcelforce collection at a cost of $10.00 per box.

The collection can usually be arranged Monday – Friday between 09:00 – 18:00 and we can usually suggest a 5-hour time slot so let us know your preference if you are requesting a collection. Any returns costs will be deducted from your refund.

Alternatively, customers can return at their own cost, but we’d suggest you use a trackable service and retain proof of postage as we cannot be held responsible for items lost or damaged in transit.

Please complete the returns form included in your package and enclose with your item(s) in their original condition and packaging.

We’d recommend keeping hold of any packaging until you’re sure you’ve fallen in love with your new item as if you change your mind, we’ll ask you to return the items in their original condition and packaging in order to prevent any damage in transit.  Please do not mark the packaging.

As soon as we receive your return, we will process a refund (less any returns cost laid out here) however during busy periods refunds can take up to 14 days.  You’ll receive an email from us with your refund confirmation as soon as it has been processed. All refunds will be made back to the original payment methods used.

 

 

Other useful information

 

International shipping

At the moment we have paused shipping outside the US due to issues caused by Brexit and Covid

 

Promotions

Discount codes are not valid on marked down items or gift vouchers. You can only use one discount code at a time. You can’t use discount codes if you are hoping to take advantage of our Divido interest free credit offer. However you can use a discount code if you are planning to use Klarna as your payment method.

Discount codes cannot be used on our Houseof Lighting collection, Mustard Made or Swyft sofas

 

Pre orders

We may sometimes offer items as pre-orders – this means you’ll be able to pre-order the items before they arrive with us, but please note this means the delivery timeframe may vary. We keep our site updated with the most up to date information we have, but it’s worth bearing in mind that this can change.

 

Outlet

We sell ex-display, seconds and also new items at a discount in our Outlet category. If they are not perfect products, they are labelled as Ex-Display or Odd Bump with any damages noted. If you are purchasing online, we suggest you request photos of the item to help inform you before making a purchase. Items are ‘sold as seen’ and are non-returnable as long as they are delivered and accepted in the same condition as stated on our website and in photographs.