FAQ -

Shipping Information

What is a fabric Rub Test?

A Rub Test or Martindale Test as it’s also known, is a measurement of the durability of fabric. The higher the number, the more suitable the fabric is for heavy use. As a guide anything over 30,000 rubs is suitable for use in a busy family home.

Will my furniture fit?

All dimensions are listed on our product pages, on the Dimensions and Info Tab. We’d recommend checking all measurement thoroughly and using our Will It Fit Guide to make sure! Please also note that as all our Made To Order items are handmade, the dimensions can vary by up to 2cms

The item I want is out of stock – help!

You can sign up for a Back in Stock notification online – this means we’ll drop you an email as soon as your favourite item is back in stock! Just enter your email address on the Subscribe to back in stock notification box on the product page

What is a Right- or Left-Hand Facing Chaise or Corner Sofa?

This refers to the side on which the chaise or corner part will be, so for a right-hand facing chaise, the chaise part will be on the right side as you look at the sofa.

Do you offer any guarantees on your furniture?

All our Made to Order sofas, armchairs and footstools come with a 10-year frame guarantee. Please note, under the Consumer Rights Acts 2015, if any manufacturing fault should occur within 6 months of receiving your product, we will look at the options of arranging a repair, a replacement or a refund. However, we’re sorry that we cannot be held responsible for items that are damaged due to the result of normal wear and tear

Do you have all items on display in your showroom?

We can’t fit all our products in our showroom, so we display a range of our new arrivals and most popular pieces. We’d recommend calling us to check if the item you want to view is in our showroom, particularly if it’s a Made to Order piece you’d like to see. Our warehouse is behind our showroom so if you can’t see the item you’re after, we can check if it’s in the warehouse but please note we don’t hold stock of Made to Order items

How can I cancel my order?

Get in touch with us and we can help get this sorted! You can cancel your order at any time, before you’ve received your order or within 14 days of receiving your order

If your order is a made to order item, you have 14 days to cancel your order from the day you place your order, as your order is made specifically for you

How long will my delivery take?

This depends on the item and the method selected at checkout. Each item has its own delivery time frame so check your order confirmation or log into your account for a reminder of the delivery time